 |  |  |  | | | Getting Started - Managing Your Registry - Sharing Your List
Getting Started
How do I create a registry?: You have 3 options: online, in-store with our assistance (by appointment only), and in-store on your own.
Online: you can create one in the comfort of your own home by visiting us online at www.momstobeandmore.com;
In-store with us: Members of our registry team will guide you through the store, and help you choose the gifts that are right for you. We offer several times during the day (up until 6pm) from Monday to Friday, and at 10:30am on Saturdays. We will then generate your registry, and you will receive an email with your username and password when it is complete (please allow 24/48 hours)..
On your own: You can also stop by anytime and create one on your own. You can then either hand it in to customer service, or bring it home with you and create one online. If you choose to hand it in, customer service will generate your registry (please allow 24-48 hours) and you will then receive an email confirmation from us stating you have been registered with Moms to be …and More. We will have created a temporary password which we recommend you log in and change. You can then log on and keep track of your registry (view purchases, change items, etc) all on your own. Creating a registry at home is easy – making sure you are choosing what’s best for you may be a little overwhelming. Please do not hesitate in contacting us – we can help you make the best registry for YOU.
How long does it take for a registry appointment?: Registries usually take 1.5 to 2 hours to complete, depending on how many gifts you are registering for. Registries do not need to be completed at one time. If we are unable to complete your registry while you are in the store, you are more than welcome to complete it from home, on your own, or by making another appointment.
What if I don’t finish setting up my registry?: No problem! You may realize that you want to add more products anyway — especially if you check in on your registry and discover most of the items have been purchased. Your registry is available online 24/7, so you can add to it whenever you want. Just select the "update your registry" option to log back in and start shopping.
How do I add gifts to my registry?: Once you've created your registry, the easiest and fastest way to add products is by going online. Just log on to your registry and click on “Manage my registries”, then click “View/Edit”. Now go to the desired product page and click the "Add to Registry" button. If you have any questions or would like to add a product that is not online please email: registries@momstobeandmore.com with as much detail about the product as possible, or give us a call. Not sure what you need? Click on “Shopping lists”, and Essentials Guide for some ideas. If you'd like help, our staff will be more than happy to assist you in the store, via email is best or you may contact our Customer Service department at the above email or by calling 416-488-9907 during regular business hours.
Can my friends and family buys gifts that are not online, online?: Unfortunately they cannot purchase items online that we do not have online. They will need to either call us with their credit card number, or come to the store. We will then mark the item as “purchased” on your list.
Do I get any discounts for registering?: Once your registry has been added online (either by yourself, or by us), you’ll receive a confirmation email. In that email you will receive a coupon code for $20 off one purchase you make online or in-store.
Then, when you’ve had your shower(s) and there are still several items you need from your list, you can receive a 10% completion discount. This is a one-time “buy-out” of your registry: buy all the remaining items on your list, on one receipt and receive 10% off your entire purchase (Some exceptions apply. Cannot be combined with any other offer, deal, or discount. Only available in-store. Can only be done once, and all items must be on the registry at the time of the discount). Please see our Customer Service department for more details, or you can send an email to registries@momstobeandmore.com. For our most up-to-date completion discount policy, please click here.
I’m having twins – will I receive a discount?: To show our appreciation for our parents of multiples we offer a 10% discount on purchases off this registry. However the discount is only available on phone or in-store purchases. There are some exceptions so please call us at 416-488-9907 or email us at registries@momstobeandmore.com to find out more. Your friends and family are free to purchase off this registry online without the twins discount at any time.
Can I request gift be left at the store?:Yes! When setting up your registry profile, you are given 3 shipping options: “left at store” (for you to pick up); “delivered to registry shipping address”; or, “most convenient for purchaser”. Choose the one that best suits your needs. Please be advised that this is only a suggestion – we cannot guarantee that every purchase made on your registry will abide by your choice. See “Where and how will my gifts be shipped or held” for more details.
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Managing your Registry
How do I access and/or update my registry online?: It's easy: Just click on “REGISTRIES – Find. Create. Update” option and log in. Once you've logged in, you can modify account settings, add or delete products, change quantities, and more. If you ever get stuck, just e-mail or call our registry department. If you send us an email, please be advised that you will receive a reply with 24-48 hours (except during regular business closures).
Will I be notified when an item has been discontinued?: When an item has been discontinued, and we are no longer able to order it, it will be deleted from our website. At that time you will receive an automated email from Moms to be...and More notifying you that it has been deleted from the web and your registry list. If this happens, please feel free to send our registry department an email to find out what other options of products you may have.
Will I be notified every time a gift has been purchased?: Yes – every time a gift is purchased for you – whether online, in-store or over the phone, whether taken, delivered or left at the store, you will receive an emailed receipt with details of the purchase. You can also log into your account at any time to view details of who purchased what. Plus, if your friends and family have requested to have the item delivered to you, we will call you first. Please note that when an item has been purchased from your registry it is not deleted. Instead the quantity purchased will change to the quantity that has been purchased. Once an item has been purchased online, it cannot be purchased from your registry (unless you have requested more than 1).
Can I add an item that is not in stock?: If you’re doing a registry in-store and an item is currently not in stock, we can still add it to your registry provided it is still available to order.
How do I add gift certificates and other special notes to my registry?: Once you have logged onto your registry, click on “View/Edit”. You’ll see a box that states “Special Notes”. This is the perfect place to add comments like: “Gift certificates are welcome” (available in any denomination), and mentioning that you want only certain colours, clothing in certain sizes welcome, etc. For information about this, please speak to someone in Customer Service or Registries. Gift certificates can only be purchased over the phone or in store – not online. They can only be redeemed in-store using the original gift certificate. They can be left at the store, taken with the purchaser, or picked up by a courier – they will not be mailed.
Can I create 2 registries?: You can create more than one registry, but only ONE can be active at a time. Therefore only one can have purchases made from it.
What if I forgot my password or want to change it?: With all the passwords, and pin #’s we need to remember, it makes sense that you’ll forget at some point. Click on “Update your Registry”, and then “Forgot Password? Click Here”. It will prompt you to fill in your email address. The system will then send you an email with your password in it.
If you would like to change your password, simply log into your registry and click on “Change Password”.
How long will my registry be available online?: Your registry will be considered active for one year from the Baby’s Expected Arrival Date. You may also inactivate or delete it prior to that by logging into your registry and clicking on “Manage My Registries”. Please be advised that deleting a registry is permanent and cannot be undone. By deactivating your registry you will still have access to it, but your friends and family will not. You can then reactivate it later if you choose to.
How do I delete or cancel my registry?: There are 2 ways – you can either deactivate your registry which is temporary, and still allows you access to your list, without your friends and family being able to view it, or you can delete it completely. This will remove the list entirely, but it will not remove your personal information or transaction list. Please note that once you have deactivated or cancelled your registry, you will no longer receive any email notifications from Moms to be...and More.
Can I return gifts?: You have 90 days from the date of purchase to return for in-store credit, or exchange ONLY. Clearance items, special orders (including furnishings), floor models, gift certificates, bras & undergarments, potties and potty accessories and assembled products are FINAL SALE. There are NO refunds on gifts. If the person who purchased the gift for you would like a refund, they have 14 days for in-store/phone purchases, and 30 days for online. The same finale sale items listed above are FINAL SALE. Your store credit will never expire and you can use it for anything (only in-store). For our most up-to-date return policy, please click here
Who has access to make changes to my list?: Only you and us! If someone calls to say they have bought you a gift somewhere else we will NOT remove it from your list until we get confirmation from you (via email preferably), or from some you have designated to make changes. If you need something changed and can’t quite figure out how, please feel free to send us an email to: registries@momstobeandmore.com and we will do our best to help you.
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Sharing your List
How should I let my friends know where I am registered?: There are many ways to inform your friends and family – showers, evites, word of mouth, etc. Once you have created your registry we will set aside a “thank-you” gift bag for you which will include a pack of complimentary registry cards that can be included in with invitations, or given out. There is a place to write your registry #, and the link to where they can find your registry. Emailing a link to your friends and family is also a great way to spread the word. They can find your registry by using your registry #, or by typing in the first 2 letters of your first, or last or your co-registrant’s first or last names.
Is there any other way for my friends to see my list?: Of course! They can come into the store anytime and we will print them off the most up-to-date list showing what is still available to purchase. We can also read the list over the phone and they can purchase over the phone as well.
What happens if I get duplicate gifts?: Sometimes you may get a duplicate gift if the gift-giver forgets to provide us with your registry information upon check-out. Or it could be that they have decided to purchase it somewhere else. As long as it has been purchased at our main store and it’s within 90 days of the date of purchase and it’s not a final sale item (See “Can I return gifts” for more details) you can return it for in-store credit or exchange (NO refunds).
Where and how will my gifts be shipped or held?: When you create your registry, you will be prompted to choose a shipping option: Left at Store (for us to pick up); Delivered to Registry Shipping Address; or, Most Convenient for Purchaser. Please be advised that this is only a suggestion to your friends and family. We cannot guarantee that every purchase made on your registry will abide by your choice. All best efforts will be made to adhere to your preference. Your friends and family can arrange to have gifts delivered directly to them. The cost will depend on what the item is, and where it’s going. If you choose to have gifts left at the store, they will be tagged with your first and last name, and placed in our SOLD room. You can come to pick them up whenever it is convenient for you, or arrange to have them delivered all at once. As a registrant you are entitled to one FREE delivery (furnishings and assembled products not included, only within Southern Ontario) which is a great way to get all your gifts at once.
Items are usually shipped via Canpar, but for some local deliveries we may use a local courier. Deliveries are only available Monday-Friday. Weekend, holiday and evening deliveries are not available. For our most up-to-date shipping policy, please click here.
Do you wrap gifts?: As long as the item can fit into one of our gift bags, we can wrap the gifts. We do not wrap or bag larger items for environmental reasons. Please be advised that if the item is to be shipped outside of Toronto, it will need to be boxed, and therefore cannot be wrapped.
What if I don’t want gifts delivered to my house?: Since you are required to sign for the gift, we will call you first to arrange the delivery. If you do not want it delivered, just let us know and we will keep it at the store for you.
What if I don’t get everything that I wanted?: Once you believe that you won’t be receiving anymore gifts purchased from your registry, you are welcome to take advantage of our “completion” discount*. We’ll give you a one-time discount of 10% off everything left on your registry (some exceptions apply, cannot be applied to other offers, deals or discounts, see Customer Service for more details). The items must be on your list at the time you would like to use this discount, and your registry will be closed after that. The discount can only be used in-store. Please see Customer Service or send us an email to registries@momstobeandmore.com for more details.
For more information on our registry policies, please click here.
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